ESG’s Managed Services take responsibility for the operation, monitoring and continuous improvement of your business applications and infrastructure, so your internal teams can concentrate on strategic initiatives.

Scope

• Application Maintenance & Support (AMS)
• Production support and incident management
• Monitoring, patching and releases
• Functional helpdesk and end-user support
• Vendor and license management

Benefits

• Reduce TCO (Total Cost of Ownership) of support services
• Guaranteed service levels with measurable SLAs
• On-Demand availability of skilled specialists
• Transition of key personnel to priority initiatives

A well-defined, matured application maintenance process allows effective capture, reporting and resolution of maintenance requests.

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